Citibank has announced that eligible customers who received unwanted robocalls regarding overdue credit card accounts could be entitled to an $850 settlement. This settlement, which forms part of a larger $29.5 million fund, stems from a lawsuit alleging that the bank violated consumer rights by using unauthorized automated calls. The claims are related to calls made between August 15, 2014, and July 31, 2024.
Key Details:
| Aspect | Details |
|---|---|
| Settlement Amount | $850 per eligible claimant |
| Total Settlement Fund | $29.5 million |
| Eligibility Period | Calls received from August 15, 2014, to July 31, 2024 |
| Claim Deadline | December 20, 2024 |
| Official Website | Citibank TCPA Settlement |
| Court Hearing for Final Approval | January 14, 2025 |
If you meet the eligibility criteria, now is the time to take action and file your claim before the December 20, 2024 deadline. This article will walk you through the background of the case, how to check if you’re eligible, and how to file a claim for your share of the settlement.
Why Is Citibank Paying This Settlement?
The Telephone Consumer Protection Act (TCPA) prohibits companies from making unsolicited telemarketing calls or sending texts without consumer consent. Citibank faced accusations of violating this law by sending automated calls to customers about overdue credit card balances without consent. Such calls, known as robocalls, have been a growing issue for consumers, leading to many settlements and fines for companies that fail to comply with TCPA guidelines.
While Citibank denies the allegations, this settlement is a way to resolve the matter without going to trial. Eligible claimants can expect payouts of around $850 each, depending on the total number of approved claims.
The Impact of Robocalls
Robocalls are more than just an annoyance. For many, they can cause stress, disrupt daily life, and in some cases, target sensitive financial matters such as overdue debts. The growing prevalence of robocalls has led to an increase in complaints to the Federal Communications Commission (FCC). This settlement reinforces the need for consumers to be protected from such invasive practices.
Who Is Eligible for the Citibank Settlement?
To qualify for the settlement, you must meet the following criteria:
- Citibank Customer: You need to have had a Citibank credit card or loan account at some point between August 15, 2014, and July 31, 2024.
- Received Robocalls: These must be automated calls from Citibank regarding a past-due account.
- No Consent: The calls should have been received without your permission or consent.
If you meet these criteria, you can submit a claim for a portion of the settlement fund. Here’s how to do it:
How to File Your Claim – A Step-by-Step Guide
1. Visit the Official Settlement Website
To begin, go to the Citibank TCPA Settlement website, where you’ll find all the necessary information and the claim form.
2. Complete the Claim Form
You’ll need to fill out the form with the following information:
- Your full name
- Contact details (address, phone number, email)
- Details about when you received the robocalls
- Documentation like phone records or screenshots that support your claim
Be sure to provide accurate and thorough information. False claims could result in disqualification or legal action.
3. Submit Your Claim by December 20, 2024
The claim deadline is December 20, 2024. Claims submitted after this date won’t be accepted, so make sure you submit yours on time.
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4. Await Court Approval
After all claims are submitted, a court hearing will take place on January 14, 2025, for final approval. Once the court approves, payments will be distributed.
How to Avoid Robocalls in the Future
While the Citibank settlement may provide some financial relief, many consumers are looking for ways to prevent future robocalls. Here are some tips:
- Register on the National Do Not Call List: Visit donotcall.gov to block unsolicited telemarketing calls.
- Use Call-Blocking Apps: Apps like RoboKiller and Truecaller can help filter out unwanted calls.
- Update Your Account Preferences: Review your consent settings with your financial institutions and opt-out of marketing calls.
Citibank’s History with Robocall Lawsuits
This isn’t Citibank’s first brush with legal action related to robocalls. Similar lawsuits have been filed over the years, and these cases reflect a wider industry trend where companies are forced to reconsider how they communicate with customers. These cases highlight the need for transparency and consent when interacting with consumers.
Frequently Asked Questions (FAQs) about the Citibank Settlement
1. How much will I receive if I qualify?
Eligible claimants can expect approximately $850 each, though this amount may vary depending on the final number of claims.
2. When will I receive my payment?
Once the court approves the settlement on January 14, 2025, payments will be issued shortly after.
3. What kind of evidence is required?
Supporting evidence can include phone records, screenshots, or other documentation showing you received the robocalls.
4. Do I have to be a current Citibank customer?
No, former customers who received robocalls during the eligibility period can also file a claim.
5. What happens if I file a false claim?
Submitting a fraudulent claim can result in disqualification and potential legal consequences. Only submit a claim if you meet the eligibility requirements and have valid proof.
6. How can I stop receiving robocalls in the future?
Consider using call-blocking services and registering your number on the National Do Not Call Registry to reduce unwanted calls.
This settlement offers an important opportunity for those affected by unwanted robocalls to be compensated and highlights the broader issue of consumer privacy. Be sure to submit your claim before the deadline to secure your payout.