Citibank Announces $850 Direct Deposit Settlement – Steps to Claim Your Payment

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Citibank has announced a settlement providing $850 to eligible customers impacted by unsolicited robocalls. The bank confirmed this payout as part of a larger $29.5 million fund that aims to resolve claims that it violated consumer privacy rights by making unauthorized robocalls. Customers who received these robocalls about overdue credit card accounts can file a claim for compensation through December 20, 2024. The final approval for the settlement will be heard on January 14, 2025, with payouts following shortly thereafter.

Overview of the Settlement

  • Amount per Claimant: $850
  • Total Settlement Fund: $29.5 million
  • Eligibility Period: August 15, 2014, to July 31, 2024
  • Claim Deadline: December 20, 2024
  • Official Claim Website: Citibank TCPA Settlement
  • Court Hearing for Approval: January 14, 2025

Citibank’s settlement stems from a lawsuit accusing the bank of violating the Telephone Consumer Protection Act (TCPA) by making automated calls to customers about overdue accounts without their consent. This legal settlement provides an opportunity for affected individuals to receive compensation for these unwanted robocalls.

Why Citibank is Paying This Settlement

The TCPA prohibits unsolicited marketing communications, including robocalls, unless the recipient has provided consent. Citibank faced allegations for using automated systems to call customers about late credit card payments, without their explicit permission. This settlement allows the bank to resolve these claims while avoiding prolonged litigation. Eligible claimants may receive approximately $850 each, depending on the number of claims submitted.

The Effects of Unwanted Robocalls

Robocalls are more than just an annoyance—they can disrupt daily life and lead to increased stress, especially when they concern sensitive issues like debt collection. The rise in robocall complaints to the Federal Communications Commission (FCC) has highlighted the need for stronger consumer protections. Citibank’s settlement serves as a reminder of the importance of protecting consumers from intrusive calls.

Who is Eligible for the Settlement?

To qualify for the Citibank settlement, customers must meet the following criteria:

  • Citibank Account Holder: You must have been a credit card or loan customer of Citibank between August 15, 2014, and July 31, 2024.
  • Received Robocalls: You must have received automated calls from Citibank regarding a past-due account.
  • No Consent Given: The calls should have been made without your consent.

If you meet these requirements, you are likely eligible to claim your portion of the settlement fund.

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