Citibank has announced a settlement providing $850 to eligible customers impacted by unsolicited robocalls. The bank confirmed this payout as part of a larger $29.5 million fund that aims to resolve claims that it violated consumer privacy rights by making unauthorized robocalls. Customers who received these robocalls about overdue credit card accounts can file a claim for compensation through December 20, 2024. The final approval for the settlement will be heard on January 14, 2025, with payouts following shortly thereafter.
Overview of the Settlement
- Amount per Claimant: $850
- Total Settlement Fund: $29.5 million
- Eligibility Period: August 15, 2014, to July 31, 2024
- Claim Deadline: December 20, 2024
- Official Claim Website: Citibank TCPA Settlement
- Court Hearing for Approval: January 14, 2025
Citibank’s settlement stems from a lawsuit accusing the bank of violating the Telephone Consumer Protection Act (TCPA) by making automated calls to customers about overdue accounts without their consent. This legal settlement provides an opportunity for affected individuals to receive compensation for these unwanted robocalls.
Why Citibank is Paying This Settlement
The TCPA prohibits unsolicited marketing communications, including robocalls, unless the recipient has provided consent. Citibank faced allegations for using automated systems to call customers about late credit card payments, without their explicit permission. This settlement allows the bank to resolve these claims while avoiding prolonged litigation. Eligible claimants may receive approximately $850 each, depending on the number of claims submitted.
The Effects of Unwanted Robocalls
Robocalls are more than just an annoyance—they can disrupt daily life and lead to increased stress, especially when they concern sensitive issues like debt collection. The rise in robocall complaints to the Federal Communications Commission (FCC) has highlighted the need for stronger consumer protections. Citibank’s settlement serves as a reminder of the importance of protecting consumers from intrusive calls.
Who is Eligible for the Settlement?
To qualify for the Citibank settlement, customers must meet the following criteria:
- Citibank Account Holder: You must have been a credit card or loan customer of Citibank between August 15, 2014, and July 31, 2024.
- Received Robocalls: You must have received automated calls from Citibank regarding a past-due account.
- No Consent Given: The calls should have been made without your consent.
If you meet these requirements, you are likely eligible to claim your portion of the settlement fund.
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How to File Your Claim: A Step-by-Step Guide
- Visit the Official Website: Go to the Citibank TCPA Settlement website to access the claim form and additional information.
- Complete the Claim Form: Fill in your full name, contact details, and specifics of the calls you received. Include supporting evidence, such as phone records or screenshots, if available.
- Submit Your Claim by December 20, 2024: Ensure your claim form is submitted before the deadline—late claims will not be considered.
- Await Court Approval: A final approval hearing is scheduled for January 14, 2025. Once approved, payouts will be distributed to eligible claimants.
Preventing Future Robocalls
While this settlement offers compensation, many individuals are also looking for ways to avoid future robocalls. Here are a few tips:
- Register with the Do Not Call List: Enroll your number with the National Do Not Call Registry (donotcall.gov) to block unsolicited marketing calls.
- Use Call-Blocking Apps: Apps like RoboKiller and Truecaller can help screen and block robocalls.
- Update Preferences with Providers: Review your settings with financial institutions and other service providers to opt-out of unwanted calls.
Citibank’s History with Robocall Cases
This isn’t Citibank’s first brush with controversy regarding its communication practices. The bank has faced several lawsuits over the years related to its use of automated calls, part of a wider trend where financial institutions and other businesses are being held accountable for non-compliant communication strategies. These cases underline the importance of consumer consent and transparency in interactions between companies and customers.
Frequently Asked Questions
- How much will I get if I qualify?
Eligible claimants can expect around $850, though the final payout amount may vary based on the total number of claims. - When will I receive the settlement?
Payments will be distributed after the court approval hearing on January 14, 2025. - What evidence is needed?
Providing phone records, screenshots, or other proof of robocalls will strengthen your claim. - Do I need to be a current customer to claim?
No, former Citibank customers who received robocalls during the eligibility period can also file a claim. - What happens if I file a false claim?
Submitting false information can lead to disqualification and potential legal consequences. Always provide accurate details. - How can I avoid robocalls in the future?
In addition to using call-blocking apps and registering with the Do Not Call Registry, review your communication preferences with service providers to limit unwanted calls.
This settlement offers eligible Citibank customers a chance to be compensated for unwanted robocalls. Be sure to file your claim before the December 20 deadline to receive your payout!