If you received unsolicited robocalls from Citibank about overdue credit card accounts, you could be eligible for a payout ranging from $350 to $850 as part of a class action settlement worth $29.5 million. This settlement addresses non-customers who were contacted without consent. Below is an overview of the settlement details, eligibility criteria, and the steps to file a claim before the December 20, 2024 deadline.
Citibank Class Action Settlement: $350 to $850 Payout
Overview of the Citibank Class Action Settlement
Citibank has agreed to pay $29.5 million to settle a lawsuit that accused the company of violating the Telephone Consumer Protection Act (TCPA). The lawsuit claims that Citibank made unauthorized robocalls to individuals who were not their customers.
Key Settlement Information:
| Topic | Details |
|---|---|
| Settlement Fund | $29.5 million |
| Compensation per Claimant | $350 to $850 (up to $2,500 for multiple calls) |
| Eligibility | Non-customers who received robocalls from Citibank |
| Call Period | Between August 15, 2014, and July 31, 2024 |
| Filing Deadline | December 20, 2024 |
| Claim Submission | ClaimDepot.com |
| Final Approval Hearing | January 14, 2025 |
Eligibility: Who is Eligible for the Citibank Settlement?
To qualify for this settlement, you must meet the following criteria:
- Non-Customer: You must not have been a Citibank customer.
- Received Robocalls: You should have received calls made using an artificial or prerecorded voice.
- Call Timeframe: The robocalls must have occurred between August 15, 2014, and July 31, 2024.
- Cell Phones Only: Only calls to mobile phone numbers qualify; landline calls are not included.
Higher Compensation for Multiple Calls
If you received more than five robocalls, you could be eligible for a larger payout, up to $2,500. To qualify for this higher payout, you’ll need to provide proof of the calls, such as phone records or call logs.
Compensation Amount
The amount you may receive depends on the number of valid claims submitted and how many robocalls you received. Here’s a breakdown of estimated compensation based on the number of calls:
- 1-2 calls: $350 – $850
- 5+ calls: Up to $2,500
The total settlement fund is $29.5 million, so the exact payout could vary depending on the number of claims filed.
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How to File a Claim for the Citibank Settlement
Filing a claim is easy and involves the following steps:
- Visit the Claim Website
Go to ClaimDepot.com to begin the claim process. - Complete the Claim Form
Provide your personal information, including your name, contact details, and the phone number that received the robocalls. If possible, include the dates when the calls occurred. - Submit Your Claim
You can submit your claim online for the fastest processing or mail the completed form to the following address: Head v. Citibank, N.A. Claims Administrator
P.O. Box 301134
Los Angeles, CA 90030-1134 - Submit Proof for Higher Payouts
If you received multiple calls, upload relevant documents like phone records to qualify for a larger payout. - Submit Before the Deadline
Ensure that your claim is submitted by December 20, 2024 to be considered.
Common Mistakes to Avoid
To ensure your claim is processed successfully, avoid these mistakes:
- Missing the Deadline: Make sure to submit before December 20, 2024.
- Incomplete Form: Fill out the claim form thoroughly.
- Not Submitting Proof for Multiple Calls: If you qualify for a higher payout, include necessary proof.
- Not Checking for Updates: You might receive follow-up emails or mail regarding your claim.
Example: How Jane Claimed Her Share
Jane Doe, who was never a Citibank customer, received several robocalls about a past-due account in 2018. Initially, she ignored the calls but later learned about the settlement. Jane followed these steps:
- Visited ClaimDepot.com
- Completed the online claim form
- Uploaded phone records showing six robocalls
- Submitted her claim before the deadline
As a result, Jane received a $1,200 payout in early 2025. The process was quick and easy, and she was happy she took a few minutes to file her claim.
If you were contacted by Citibank with unsolicited robocalls and were never a customer, don’t miss out on this opportunity. File your claim before the December 20, 2024 deadline to receive your compensation.