If you’ve received unsolicited robocalls about Citibank credit card accounts, particularly if you weren’t a Citibank customer, you may be eligible for compensation under a $29.5 million class action settlement. Payouts range from $350 to $850, and in some cases, up to $2,500.
What is This Settlement About?
The lawsuit alleges that Citibank violated the Telephone Consumer Protection Act (TCPA) by making automated robocalls to non-customers between August 15, 2014, and July 31, 2024. These calls, which were directed to cell phones, reportedly featured prerecorded messages about overdue Citibank credit card accounts.
Since these types of calls are prohibited without prior consent, Citibank has agreed to settle the case and compensate those affected.
Eligibility for the Settlement
You may be eligible for compensation if:
- You were not a current or former Citibank customer.
- You received one or more automated robocalls with a prerecorded message about a Citibank credit card account.
- The calls took place between August 15, 2014, and July 31, 2024.
- The robocalls were made to a mobile phone (cell phone only).
If you meet these conditions, you are entitled to a settlement payout.
How Much Compensation Can You Receive?
The amount you may receive depends on how many valid claims are submitted. Estimated payouts are as follows:
सम्बंधित ख़बरें
- For 1-5 robocalls: You could receive between $350 and $850.
- For more than 5 robocalls: You could be eligible for up to $2,500, but you may need to provide evidence, such as phone bills or call logs, to support your claim.
The payout amount will depend on the number of claims filed—fewer claims may result in higher payouts.
How to File Your Claim
Filing a claim is easy and can be done in a few steps:
- Visit the Official Website
Go to ClaimDepot.com, the official site for claim submissions, where you can find detailed instructions and access to the claim form. - Complete the Claim Form
Provide the following information:- Your name, address, and email address.
- The mobile number that received the robocalls.
- The approximate dates or timeframe when the calls occurred.
- Submit Your Claim
You can submit your completed form online or mail it to the claims administrator at:- Head v. Citibank, N.A. Claims Administrator
P.O. Box 301134
Los Angeles, CA 90030-1134
- Head v. Citibank, N.A. Claims Administrator
- Attach Supporting Documents (if necessary)
If you are claiming more than five robocalls, include phone records or logs that show the dates and times of the calls. - Submit Before the Deadline
The deadline for filing claims is December 20, 2024. Claims submitted after this date will not be accepted.
Important Dates
- Claim Deadline: December 20, 2024
- Final Settlement Hearing: January 14, 2025
- Payout Distribution: Early 2025
Common Questions About the Settlement
- “I didn’t answer the calls, so I’m not eligible.”
You don’t need to have answered the calls to be eligible. If the calls were made to your phone, you qualify. - “I don’t have proof of the calls.”
While proof can increase the payout amount, it’s not required for claims up to $850. - “I’m a Citibank customer, so I can’t file.”
Correct. Only non-Citibank customers can file claims. - “Will I get the full $29.5 million?”
No, the settlement amount will be divided among all eligible claimants. Your payout depends on how many people file claims. - “Is this a scam?”
No, this is a legitimate class action settlement, and payouts will be made to eligible individuals.
Why You Should File a Claim
Filing a claim is simple and quick. If you’ve received robocalls that violated your rights under the TCPA, this settlement provides a chance for compensation. The TCPA helps protect consumers from unwanted calls, making settlements like this essential for holding companies accountable. Don’t miss your opportunity to claim your share.