If you’ve received unwanted robocalls from Citibank regarding past-due credit card accounts, you may be eligible to receive between $350 and $850, or even up to $2,500 in compensation as part of a $29.5 million settlement agreement. This settlement follows allegations that Citibank violated the Telephone Consumer Protection Act (TCPA) by making unauthorized automated or prerecorded calls to individuals without their consent.
Key Settlement Details
| Details | Information |
|---|---|
| Settlement Fund | $29.5 million |
| Compensation Amount | $350 – $850 per claim; up to $2,500 for multiple calls |
| Eligibility | Non-Citibank customers who received prerecorded calls about past-due accounts |
| Claim Deadline | December 20, 2024 |
| Official Website | [Visit Official Website] |
If you qualify, it’s important to act quickly and submit your claim before the deadline.
Background on the Lawsuit
The lawsuit alleged that Citibank contacted non-customers using robocalls between August 15, 2014, and July 31, 2024, without their consent. Under the TCPA, businesses must obtain explicit consent before using automated systems or prerecorded messages for communication.
While Citibank denies any wrongdoing, they have agreed to a settlement to resolve the case and avoid further legal disputes.
Understanding the TCPA and Consumer Rights
The Telephone Consumer Protection Act (TCPA) was enacted in 1991 to protect consumers from unwanted telemarketing calls. The key provisions include:
- Ban on Unauthorized Robocalls: Companies must obtain consent before using automated dialing systems or prerecorded messages.
- National Do Not Call Registry: Consumers can register their phone numbers to prevent telemarketers from calling.
- Penalties for Violations: Businesses can be fined up to $500 per violation, with increased penalties for willful violations.
This settlement serves as a reminder that businesses must comply with consumer protection laws to avoid facing legal consequences.
Who Qualifies for Compensation?
You may be eligible for a payout if you meet the following criteria:
- You are NOT a current or former Citibank customer, cardholder, or authorized user.
- You received at least one automated or prerecorded call from Citibank between August 15, 2014, and July 31, 2024.
- The call(s) were related to past-due Citibank credit card payments.
If you meet these requirements, you can file a claim and receive compensation.
How to File a Claim: Step-by-Step Guide
Filing your claim is a quick and straightforward process. Follow these steps to secure your share:
Step 1: Visit the Settlement Website
Go to the official claims website to access the claim form.
Step 2: Complete the Claim Form
Provide the following information:
- Full Name, Address, and Contact Information
- Phone Number(s) that received the call(s)
- A declaration that you were not a Citibank customer
Step 3: Submit Supporting Evidence (Optional)
While proof is not required, submitting call logs, voicemails, or other evidence can strengthen your claim. Individuals with five or more calls could receive up to $2,500.
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Step 4: Submit Your Claim
- Online: Complete and submit the claim form electronically.
- By Mail: Send the completed form to the Claims Administrator at the address listed on the website.
Step 5: Wait for Approval and Payment
Once your claim is processed, you will receive a notification about your compensation.
Deadline to File: December 20, 2024.
What Happens After Submitting a Claim?
- Claims Verification: The Claims Administrator will review submitted claims.
- Final Approval Hearing: The court will hold a hearing on January 14, 2025, to finalize the settlement.
- Payment Distribution: If approved, payments will be sent out after the hearing. The exact timeline depends on processing times.
Why You Should File a Claim
Participating in this settlement isn’t just about receiving compensation—it’s about ensuring corporate accountability. The TCPA protects consumers from intrusive robocalls, and this case highlights the importance of enforcing those protections.
Tips for a Successful Claim
✔ Provide Accurate Information: Double-check your details before submitting. ✔ Submit Evidence if Possible: Call logs or voicemails can increase your payout. ✔ Meet the Deadline: Claims submitted after December 20, 2024, won’t be considered. ✔ Avoid False Claims: Submitting fraudulent information can lead to legal penalties.
Frequently Asked Questions (FAQs)
1. Can current Citibank customers file a claim?
No, only non-customers who received unauthorized calls are eligible.
2. Do I need proof of the calls?
No, but providing evidence can increase the chances of a higher payout.
3. How much will I receive?
Between $350 and $850. If you received multiple calls and provide proof, you could receive up to $2,500.
4. When will I receive my payment?
Payments will be distributed after the final approval hearing in January 2025. Processing times may vary.
5. What if I no longer use the phone number that received the call?
You can still file a claim using the phone number you had at the time of the call.
Final Thought
This Citibank TCPA settlement offers a chance for non-customers to receive compensation for unwanted robocalls. If you believe you qualify, take action before December 20, 2024, to ensure you receive your share. Visit the official settlement website today to file your claim!