Citibank has resolved a $29.5 million lawsuit related to unauthorized robocalls, and eligible individuals can now claim compensation ranging from $350 to $850, or up to $2,500 with proof of multiple calls. If you received robocalls from Citibank between August 15, 2014, and July 31, 2024, and were not a Citibank customer, you may qualify for a payout. This guide covers the eligibility criteria, deadlines, and the steps to file a claim.
Overview of the Citibank Robocall Settlement
Citibank has agreed to settle a lawsuit accusing the company of violating the Telephone Consumer Protection Act (TCPA) by making unsolicited robocalls to individuals who were not their customers. The settlement aims to compensate those affected, with a total of $29.5 million allocated for payments. Individuals who meet the criteria may receive between $350 and $850, with the potential for up to $2,500 for those who can show they received multiple robocalls.
Who is Eligible for the Citibank Settlement?
To qualify for the settlement, you must meet these conditions:
- Received Robocalls: You must have received one or more robocalls from Citibank between August 15, 2014, and July 31, 2024. The calls were related to past-due credit card accounts.
- Not a Citibank Customer: At the time of the calls, you should not have been a Citibank customer, cardholder, or authorized user.
- Proof of Calls (Optional): While proof isn’t required for the base payment, if you can demonstrate you received more than five calls, you might qualify for higher compensation, up to $2,500.
- Consent to Review: Filing a claim means you agree that the Claims Administrator may verify your eligibility using submitted information and external databases.
Steps to File a Claim
If you think you’re eligible, follow these simple steps to file a claim:
- Access the Claim Form: Visit the official settlement website at HeadTCPASettlement.com to complete the claim form online, or request a form via mail by contacting the Claims Administrator at: Claims Administrator Address: Head v. Citibank, N.A. Claims Administrator
P.O. Box 301134
Los Angeles, CA 90030-1134 - Complete the Form: Fill out the form with your personal details, including the phone number that received the robocalls, and a declaration stating that you were not a Citibank customer during the relevant period.
- Submit Proof (If Applicable): If you’re claiming compensation for receiving more than five calls, attach supporting evidence such as call logs or screenshots of missed calls.
- Submit Your Claim: Once completed, you can submit your form either online or by mailing it to the address provided above.
Important Dates and Deadlines
- Claim Submission Deadline: December 20, 2024
- Final Approval Hearing: January 14, 2025 (final approval of the settlement)
- Payment Distribution: Payments will be issued 45 days after final approval.
What Happens After Submitting Your Claim?
Once you submit your claim, the Claims Administrator will review your submission to verify your eligibility. If the settlement is approved, payments will be distributed to valid claimants. You will be notified by email or mail about the status of your claim. Be sure to stay updated to avoid missing any important information.
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Common Pitfalls to Avoid
Filing your claim correctly is essential to avoid issues. Here are some tips:
- Double-check Your Form: Ensure all information is accurate before submitting your claim.
- Provide Clear Evidence: If you are claiming higher compensation, make sure your proof is clear and legible.
- Be Wary of Scams: Only submit your claim through the official website or mail address. Beware of third-party services asking for fees to file your claim.
Frequently Asked Questions (FAQs)
- What is the TCPA? The Telephone Consumer Protection Act is a federal law that protects consumers from unwanted calls, robocalls, and text messages, requiring businesses to obtain consent before contacting individuals using automated systems.
- What if I’m unsure whether I received the calls? You can still file a claim even if you’re uncertain, but providing evidence could increase your chances of receiving higher compensation.
- How much can I expect to receive? Most claimants will receive between $350 and $850. Those who can prove they received multiple robocalls may be eligible for up to $2,500.
- Is there a cost to file a claim? No, filing is free. Be cautious of scams that may charge you for submitting a claim.
- How will payments be distributed? Payments will likely be issued via check or direct deposit once the settlement is finalized.
- What if I miss the deadline? Unfortunately, late claims will not be accepted. Make sure to file your claim before the December 20, 2024 deadline.
This settlement provides an opportunity for compensation for those who were affected by unauthorized robocalls from Citibank. Ensure you complete your claim correctly and submit it on time to take advantage of this opportunity.